OSCEOLA COUNTY, Fla. -- A Kissimmee woman is accused of scamming more than $160,000 from Walt Disney World when she worked for the company in a position involving resolving guest complaints.

What You Need To Know

  • Former Disney worker "misdirected money to herself, friends

  • Jennifer Insuasti accused of stealing $160K through refunds

  • Agents said she used "old refund accounts" 

Jennifer Alejandra Insuasti, 32, has been charged with one count of grand theft of $100,000 or more, a first-degree felony. People convicted of first-degree felonies could be sentenced to as much as 30 years in prison.

The Florida Department of Law Enforcement investigated and charged Insuasti.

Insuasti turned herself in Monday morning at the Osceola County Jail and was released on bond.

FDLE investigators said her job at Disney World involved resolving guest complaints by offering refunds or free tickets.

“Agents found that, on numerous occasions, using old refund accounts as a cover, she misdirected money into her personal account or the accounts of her friends,” FDLE said in news release. “Guests still received their refunds, but money was stolen directly from her former employer.”

Attorney General Ashley Moody’s Office of Statewide Prosecution plans to prosecute the case, according to FDLE.