ORLANDO, Fla. — A woman is calling out Spirit Airlines over what she calls a lack of Christmas compassion.
- Woman baffled after Spirit cancels flight before Christmas
- Spirit Airlines has not returned request for comment
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Diana Reinlein was scheduled to take Spirit Airlines Flight 336 from Orlando to Detroit on Christmas Eve morning.
She said after the flight was canceled, the airline moved it to the day after Christmas, which Spectrum News confirmed through online flight records.
“They didn’t really care that we were all going to miss Christmas. That’s what was baffling to me,” Reinlein said.
Reinlein asked whether she could fly to Cleveland and rent a car to drive to Detroit. She said Spirit agreed to the flight but not the rental car.
When we looked at Spirit Airlines's contract of carriage, we found this:
“Spirit will not assume expenses incurred as a result of a flight delay, cancellation, or schedule change.”
Spectrum News called, emailed, and tweeted at Spirit Airlines for comment on Reinlein's situation. The airline had not responded as of this article's publication.