Samsung is recalling millions of new smartphones because of reports the device could catch fire.
- Samsung Galaxy Note 7 recall
- 35 reports the battery can catch fire while charging
- Samsung will replace phones for free
Samsung is recalling the Galaxy Note 7, which only came out a month ago.
Samsung said it had 35 reports of battery problems with the phones. The phones can reportedly catch fire while charging.
Samsung says the company is conducting an inspection with suppliers.
The company is halting sales in 10 countries, including the U.S. and will offer customers a new product for free in the coming weeks.
Samsung says it has sold 2.5 million phones so far.
Here is Samsung's statement, released Friday:
"Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
"To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
"For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
"We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible."